International orders outside of EU, may be processed via our online store.
However, your order weight total must not exceed 2kg (1 x Dress is approximately 500 grams and 1 x Jilbab is approximately 850 grams). If you wish for your order to exceed 2kg, please process separate orders with separate shipping costs - your shipments will be dispatched separately. If we find that your order's weight totals to more than 2kg, we may contact you to request further shipping fees.
The import duties or taxes are charged from your own customs office which you should pay when importing goods, this is not a payment to us, and all the taxes duties are buyer’s responsibility, we will not accept the responsibility for customs costs charged.
Russia - Your parcel will be Shipped via Royal Mail. Courier Service is Restricted in Russia; we cannot accept responsibility for any damage/loss which occurs during transit. We are unable to specify a delivery date due to variations in the processing of parcels by Russian Customs. Usual delivery time to Russia is from 5-7 working days. Delays possible.
All customers should provide contact number for all orders – for shipping Services. Courier Company may contact you before delivering orders to your address. We cannot be held responsible for any claims of a parcel being lost.
UK Failed Delivery Attempts
After receiving delivery confirmation for the selected method of delivery, AD will not be held responsible for any missing parcel disputes. Parcels will only be held at the courier depot for 48 hours. If your package fails to be delivered without the arrangement of a re-delivery through direct contact with UK Mail (UK Express Delivery) the parcel is automatically returned to Ahmed Design (AD) with a charge applied to the customer. In such an event, we might refund the customer for 20% the total order price minus the initial shipping fee which is used for the initial delivery service; a total deduction of £3.99. If you still wish to receive the goods from your initial failed order; a new order will need to be placed.
International Failed Delivery Attempts
We will not accept responsibility for packages which are returned to us due to insufficient /incorrect address information. Additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment. We will not accept responsibility for items being delivered to the incorrect location due to insufficient/incorrect address information being provided to us.
We will not accept responsibility for the breakage/damage of any of our products that may occur during transit. Ahmed Design ensures that all products are packaged to safeguard protection during the delivery process.
We cannot accept responsibility for the loss of any of our items/parcels during transit due to a fault of a third party service provider (the courier). However, we will assist the customer in liaising with the relevant courier party, to investigate a reported loss and pursue the appropriate channels until the matter is resolved.
If a delivery attempt is deliberately rejected by the customer with refusal to sign for a parcel which was sent following a confirmed order, with the customer thereafter requesting a refund after the goods have already been sent, the initial shipping fees incurred by us and any courier charges incurred for returning the parcel to our London address will be deducted from the total refund value. All our items are made to order/ tailor made and we will only return 20% of your order value.
After receiving delivery confirmation for the selected method of delivery, we will not be held responsible for any missing parcel disputes. Parcels will only be held at the courier depot for up to 2-3 days (timeframe will vary with each Country according to courier policies in any given country). Parcel Delivery Company will make several attempts to contact the customer via telephone and email in order to try to arrange a suitable delivery time. If delivery to a neighbour is not possible, the parcel will be returned to our London address with a charge applied by Courier Firm. An invoice will be sent to the customer in such circumstances and goods will be dispatched once all outstanding payments are complete.